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Help Desk Services
(905) 841-5590
Have our help desk technician assist your users with problems that can occur on a day to day basis over the phone.
Technicians available
Monday through Friday,
08:30AM - 08:30PM
and Saturday, 10:AM - 5:PM EST.
E-mail support is available
24 hours.
support@incs.on.ca |
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Silver Plan |
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Best suited for companies with 25 + employees
Package Includes:
- Web site and Email hosting
- Web site updating (1/2 hour per month)
- Remote Data Backup with 5 GB total storage per month.
- 1.5 hours Domain Administration (i.e. moves, adds, and changes, security, backup tracking, network troubleshooting)
- 3 hours of Help Desk phone support and (remote control services where applicable).
- 8 hours on-site support (Emergency calls and regular general maintenance).
- Company wide network asset control document (hardware, software, technical information).
- Help Desk and incident tracking system.
A disaster recovery plan will be developed with approval from management, cost will be discussed. |
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